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www.michaelknyc.com

Q & A

  • How does Michael K Handle Credit Card Fraud?

    Shopping at Michael K is safe and we are committed to staying that way.

    Conviction on Credit Card Fraud Carries Penalties of 10 Years Imprisonment and/or a $10,000 Fine!

    U.S.C. Title 18, Section 3056, Subsection (b), specifically authorizes the United States Secret Service to detect and arrest any person who violates federal criminal laws relating to credit card fraud and related activity in connection with computers and/or access devices.

    We are committed to the prevention and prosecution of online credit card fraud. Some of our prevention measures may include:

    Reporting all fraudulent and charge back purchases to Authorities.

    Contacting law enforcement officials in your state

    Issuing a summons through our attorney to your ISP. We've done it numerous times and have never been turned down

    Cardholder address and telephone number verification

    IP number tracking and verification

    Telephone contact with the cardholder

    Examination of all orders for fraud indicators

    Other unpublished actions as deemed necessary

    If you make a charge and then refuse or enact a charge-back, we will pursue you.

    We reserve the right to cancel orders which cannot be verified. We regret that, in some cases, these measures may result in inconvenience to legitimate customers.

    In the rare event that a fraudulent order passes our screening process, we will report the fraud to the appropriate legal authorities and provide those authorities with the necessary information to complete an arrest and effective prosecution. We will report the fraud to your Internet Service Provider for action under their Acceptable Use Policies. We may also initiate civil action against you.

  • Order Inquires/ Shipping/ Shipping Methods

    How much do you charge for shipping and handling?

    Shipping and handling charges depend on the zip code of your shipping address and the shipping method you choose. You may get your exact shipping & handling fees once you have all your items in the shopping bag and you add your zip code. You will then be able to see all shipping method options with the fees associated with that shipping method from USPS Economical to Next Day Air.

    Occasionally , we offer discounts or free shipping for customers who register to our e-mail list Please sign up here (create a link ). We reserve the right to increase shipping and handling fees based on orders $350 and up. We will contact you with the new shipping and handling fee before order ships.

    What is the most Economical shipping method?

    USPS is the default shipping method. Signature is required for all orders that are $750 and over using PayPal payment method.

    Is my order insured?

    All orders we ship are insured for its full value by a third party insurer. Insurance covers the following:

    • Loss of package
    • Tracking shows package was delivered but customer has not received.
    • Package arrives but product is damaged

    You must file a claim with us within 60 days of delivery date. You will be required to sign an affidavit form and submit a copy of your state Photo ID to complete your claim. Your claim takes up to 60 days to be processes. Once your claim has been approved your refund will be issued to the payment method you used to purchase your order.

    Does michaelknyc.com ship to APO/FPO addresses?

    Yes, military customers are able to shop through the US customer checkout. APO/FPO packages are shipped via US Postal Service. Standard shipping/ handling rates will apply. Please allow 6-8 weeks for APO delivery. No express shipping is allowed for APO orders. You may track your APO/FPO orders at USPS.com.

    Can I save the items in my shopping cart and buy them later?

    Yes, they will be automatically saved in your shopping cart, but realize, all items are sold on a first-come, first-serve basis and an item's availability and pricing are subject to change. This means that the items you have in your shopping cart today may not be available at a later time. The only way to ensure those items will be available is to order immediately.

    If you have items in your shopping cart and wish to purchase later, you will be notified at check-out whether that item is available or not at the time of purchase.

    How do I cancel my michaelknyc.com order?

    Please call us at 646-412-5767 during our business hours Monday thru Friday 9am to 6:00pm EST. or e-mail us at michaelknyc@gmail.com with your order # and the reason for the cancellation. We will make every effort to cancel the order before it has processed. In case it is sent out, please read our refused delivery policy here.

    I just placed an order. How long before it will be shipped?

    Our commitment is to ship product within 1-2 business days after receiving the order. Please allow 2-7 business days including handling and shipping time depending on the method of shipment of next day air to ground. Some orders require additional verification and this may take more than 1 - 2 business days to ship the order.

  • Pricing

    If I find a lower price on another website, will michaelknyc.com match it?

    Most of our product is unique and sold only at selected merchants, so if you feel there is an item we should take a look at in terms of pricing, please contact our customer service department so they may assist you further.

    What is michaelknyc.com’s policy on price adjustments?

    All sales are final in regards to pricing, except in states that have laws in conflict with this policy. Michael K reserves the right to limit quantity by style/color, and is not responsible for typographical errors.

    Is pricing the same in your stores as it online?

    While we carry many of the same brands and items as the stores, our selection and prices will not be exactly the same.

  • Privacy, Security and Web Info

    Why does michaelknyc.com ask for my email address? Will I get spam emails after I give it to you?

    A: Providing us with your email address means we can send you two very important emails: One is a copy of the order that you place with us, and the other is a notification that your package has been shipped. We may also use email if it is necessary to contact you regarding your order. We will not send you spam emails, and we will not give your email address to anyone else.

    What is michaelknyc.com’s privacy policy?

    This policy covers how michaelknyc.com treats personal information that michaelknyc.com and Michael K Stores collects and receives, including information related to your past use of JimmyJazz.com. Personal information is information about you that is personally identifiable like your name, address, email address, or phone number, and that is not otherwise publicly available.

  • Promotions

    How does michaelknyc.com handle Returns on orders with promotional discounts?

    When a Buy one Get one promotion is applied, and an item is returned, the promotional discount will be deducted from the refund amount based on the new order threshold.

    I'm in checkout, and it's asking me for a promotion code, but I don't have one. What should I do?

    From time to time, we give out promotion codes to our customers who signed up to our mailing list. If you don't have a promotion code, go ahead and leave that box blank. Please note, only one promotion code can be applied per order. To sign up for our mailing list please click here (create a link)

    How can I find out about Michaelknyc.com specials, events, promotions and discounts?

    We recommend that you register for our mailing list. Once you sign up, we'll email you on a regular basis with the latest michaelknyc.com news, specials, and promotions. Please note that limited release items are excluded from all promotions. We reserve the right to reconcile your order when a discount is applied toward such an item. Please note that certain promotions will have brand and/or category exclusions.

    Are there any restrictions on promotions?

    Each promotion is unique and has its own set of details and exclusions. All promotions are valid on orders shipping to U.S. only. Free shipping is not valid on orders shipping to AK, HI, PR, and Military APO/FPO.

  • Purchasing and Ordering

    Can resellers place orders on Michaelknyc..com?

    NO re-sellers can NOT place orders on our site. Customers come first and we are committed to offering them a convenient shopping experience. Michaelknyc.com reserves the right to limit and/or prohibit purchases.

    What is your Limited Release items purchase policy?

    Limited Releases have a 1 unit limit per order (qty 1 unit limit per order / 1 order per address / per day / per gender).

    We reserve the right to limit quantity by style / color.

    We are not responsible for typographical or image errors.

    What is PayPal's Bill Me Later?

    Bill Me Later is a credit line that’s built-in to your PayPal account. You can use Bill Me Later during PayPal checkout on michaelknyc.com. Bill Me Later lets you pay for your purchases in 2 simple steps – just enter your birth date and the last 4 digits of your Social Security number and accept the terms.

    The next time you check out with PayPal, select Bill Me Later as your payment method. A window will appear on your screen asking for your birth date and the last 4 digits of your Social Security number. Once you accept the terms, approval takes just seconds; Bill Me Later will then be added to your PayPal account automatically. There is no annual fee for using Bill Me Later.When you check out with PayPal and choose Bill Me Later as your funding source, your purchase is covered under PayPal’s Purchase Protection Program.

    Does michaelknyc.com allow customers to bill countries outside of the United States?

    No, Michael K does not allow billing or shipping outside of the United States.

    Do you accept checks, money orders and/or C.O.D.?

    We are unable to accept these forms of payment at michaelknyc.com.

    Which debit cards can I use?

    We accept the following debit cards: All Visa and Mastercard logo debit cards.

    What forms of payment do you accept?

    We accept Visa, MasterCard, American Express, Discover, PayPal Express and Bill Me Later through PayPal.

  • Returns

    How does michaelknyc.com handle Returns on orders with promotional discounts?

    When a Buy one get one promotion is applied, and an item is returned, the promotional discount will be deducted from the refund amount based on the new order threshold.

    What if I refuse a package because I want to return the entire order?

    Orders shipped which are refused by the customer and restocked for reasons not pertaining to michaelknyc.com, are subject to a restocking fee of 15% of merchandise value. This fee, as well as the shipments handling/ delivery charge will be deducted from the corresponding credit.

    How do I exchange a product?

    If you are unhappy with an item purchased, michaelknyc.com will process a refund for you. You can place another order for the item you would like and will be refunded for first order. You may contact customer service for additional information and for help with processing your exchange. Exchanges are subject to availability.

    What is your return policy?

    RETURN POLICY

    How to process a return

    Returning your order on michealknyc.com is quick and simple!

    michaelknyc.com wants you to be fully satisfied with your purchase. If you are not completely satisfied with your purchase, you may return your item(s) within 14 days of the delivery date for a full refund of the purchasing price. Shipping/handling fee, gift box, gift wrap, or other charges are non-refundable.

    The item(s) must be sent back in new and unused condition, store tags attached to merchandise and original packaging. Footwear must be in new, unworn condition, in its original shoebox, packaged in a separate outer box when returning. Personal items including but not limited to all undergarments, watches, underwear, swimwear, headphones, and body jewelry are non-returnable. If an item has been used or worn, it will be sent back to you at your expense.

    We reserve the right to refuse return of any merchandise that does not qualify and/or doesn’t include all return information requested in michealknyc.com’s return policy or return form. We will send the product back to you stating the reason for the denied return at your shipping/handling expense.

    Are any items non–returnable?

    Personal items including but not limited to all undergarments, underwear, swimwear, headphones, and body jewelry (watches) are non-returnable. If an item has been used or worn, it will be sent back to you at your expense.

    If I need to return an item, do I have to pay the postage?

    Yes, you are responsible for postage back to our facility. Please read our complete returns policy .

    If I buy at a Michael K location, can I return it to michaelknyc.com?

    No, if you purchased an item in the store, your merchandise can be returned for store credit to any retail store location, but not through michaelknyc.com . Please note, the store return policy differs from our online return policy.

    If I buy an item online, can I return it to one of the Michael K retail stores?

    No, if you place your order online, your merchandise must be mailed back to us for return processing. You will not be able to take it to one of the retail stores for a credit, exchange or refund.

  • Shipping & Handling Charges

    How much do you charge for shipping and handling?

    Shipping and handling charges depend on the shipping method you select and the zip code of your shipping address. You may get your exact shipping & handling fees once you have all your items in the shopping bag and you add your zip code. You will then be able to see all shipping method options with the fees associated with that shipping method.

    Shopping Cart/ My Information

    Do you keep my credit card number on file?

    For security purposes, we do not keep your credit card number on file even if you are registered with us.

    How do I enter my information once so I don’t have to enter it again?

    If you register, we will save most information for faster checkout in the future. Please note, credit card information will not be stored for security purposes.

    Do you save my information for future orders?

    If you register, we will save most information for faster checkout in the future. Please note, credit card information will not be stored for security purposes.

    Do I have to sign up in order to place an order?

    No, you may place orders without registering as a guest.

  • Tracking Orders

    How do I track my order?

    You can track your order by going to the Tracking Page.

  • Sizes and Selection

    Can I search for items that are a certain color, brand or size?

    Yes, Michaelknyc.com’s search tool allows you to search several ways: size, brand name, color, price low to high or high to low, new items, sales items, category, department or any combination of these.

    I’m looking for an item that's not on your website. Can I special order it through michealknyc.com?

    No, we aren’t able to special order items, but try one of our retail store locations by clicking the store locator.

    Do you have more sizes online than what is in the store?

    When possible, we will try to carry smaller and larger sizes not always ordered for stores.

    Are there more sizes available than what's shown on the website?

    At times, stores may have sizes available that we don’t have on the website and vice versa.

    Are the items sold on the website the same as what's available at Michael K retail stores? Is the pricing the same?

    While we carry many of the same brands and items as the stores, our selection and prices will not be exactly the same.