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www.michaelknyc.com

Shipping & Returns

Return and refund policy
  1. Returns are accepted within 30 days from the delivered date, including sale items. Please visit return.michaelknyc.com to start return process.
  2. To begin the return process, please review the enclosed packing slip as all return instructions are printed on the bottom.
  3. Customers may process the return request by visiting return.MichaelKNYC.com.
  4. All returns are subject to a 10% re-stocking fee. Our 10% restocking Fee covers the direct product costs ,(i.e.; shipping, packaging materials, labor, etc) cost of dealing with the return, inventory rebalancing, replacing the packaging in order to sell it again and to cover the discount that now needs to be issued in order to resell the item. Customers that return on return.MichaelKNYC.com will receive the dollar value of the re-stocking fee as a coupon code toward the Customer's next purchase. The coupon code and expiration date of code will be sent to the Customer via email after the return has been received and processed by return.MichaelKNYC.com.
  5. Customers processing a return must follow the instructions on return.MichaelKNYC.com and fill out all of the information requested. Customers can contact customer service at 646-412-5767 with any questions or concerns. When all of the information is completed on return.MichaelKNYC.com Customer will receive an email with all Return Authorization information and instructions. Customers are required to print out the Return Authorization information and place a copy with the product that is being returned. Please write the Return Authorization information on the outside of the shipping package as this will expedite the return process.
  6. The original Packing Slip or Order confirmation must be enclosed with all returns. Please contact michaelknyc@gmail.com if duplicate packing slip or order confirmation is needed.
  7. All return products must be in the original packaging and product must be in original condition with hangtags. Credit will not be given for any item that has been received in the following condition: product not in original packaging, product not in original condition, product that has been worn or altered, product with hangtags removed, product that is not re-salable, and any product used in any type of way.
  8. All shoes must be returned with the original shoe box. The original shoe box may not be used as the outside packaging for shipping purposes. Please make sure the original shoe box is packaged within a corrugated box and all shipping labels are on the corrugated box, not on the original shoe box. MichaelKNYC.com must receive the return product in re-salable condition. Credit will not be issued for any item that is not re-salable.
  9. All under garments or personal items (such as bodysuits, bras, underwear, swimwear, beauty products, etc.) may not be returned.
  10. Customers are responsible for all return shipping costs.
  11. Customer's returns will be processed within 7-10 days of receipt (excluding weekends and public holidays). Once returns have been processed, MichaelKNYC.com will email Customer refund information.
  12. If any item was not received, is defective, or does not match the description on MichaelKNYC.com, please email michaelknyc@gmail.com.
  13. Any order that was not received by Customer, an affidavit form will be required to be filled out to process any claims with the insurance provider. When all documentation is filled out accordingly, a refund can be processed.
  14. We are not responsible for any items that are returned to MichaelKNYC.com by mistake.
  15. Please allow 1-2 weeks from the return shipped date for your credit card account to be credited and reflected on the next billing cycle statement.
  16. International Customers are responsible for all return shipping costs, duties, taxes and any other applicable charges.
  17. For international returns, please allow 4-6 weeks from the return shipped date for your credit card account to be credited and reflect the next billing cycle statement.
  18. All shipping, handling, and other charges are non-refundable.
  19. Your refund will include the MichaelKNYC.com current price of the item and applicable sales tax.
  20. 90% of the purchase amount will be refunded to the original form of payment (excluding shipping fees, handling costs and other charges).
  21. If the original purchase contains more than 15% store credit, the entire refund will be processed to its original form of payment (ex., amount paid thru your card or PayPal will be refunded to your card or PayPal, and amount that you paid via store credit will be refunded to your store credit).
  22. We do not offer any exchange service at this time.
  23. If you would like a different size or color of an item, please place a new order.
Shipping policy
Carrier Shipping Information
  • FedEx Ground U.S. Saver - Delivery within 1-7 business days of ship date.
    • Shipments can originate from and be delivered to all 50 states. Delivery Time: between 1-5 business days within the contiguous U.S. and between 3-7 business days to and from Alaska and Hawaii. No Saturday pickup or delivery for FedEx Ground; shipping and delivery days are Monday through Friday (8 a.m. to close of business day). FedEx Ground delivery is not available to P.O. boxes.
  • FedEx 2Day - Delivery within 2 business days of ship date.
    • FedEx 2Day delivers in 2 business days by 4:30 p.m. to most areas and by 7 p.m. to residences. Service days are Monday through Friday, with Saturday pickup available in many areas for an additional charge. FedEx 2Day service is available to and from all 50 states. Delivery Time to some rural areas of Alaska and postal codes in Hawaii may take up to 3 business days.
  • FedEx Standard Overnight - Delivery within 1 business day of ship date.
    • FedEx Standard Overnight provides next-business-day delivery by 3 p.m. to most addresses, and by 4:30 p.m. to rural areas. Service days are Monday through Friday, with Saturday pickup available in many areas for an additional charge. FedEx Standard Overnight is available to and from all 50 states, but not all areas of Alaska and Hawaii. Delivery to and from many areas of Alaska and Hawaii may take up to 1-2 business days.
  • UPS Ground - 5-7 business days of ship date.
    • Delivery based on distance to destination.
    • Destinations and Origins: 48 contiguous states.
  • UPS 3Day - 3 business days of ship date.
    • Delivery by the end of the third business day.
    • Destinations and Origins: 48 contiguous states.
  • UPS 2Day - 2 business days of ship date.
    • Delivery by the end of the second business day. Some locations in Alaska and Hawaii require additional transit time.
    • Destinations and Origins: All 50 states and Puerto Rico, with some limitation in Alaska and Hawaii.
  • For Hawaii and Alaska customers, FedEx can only ship via 2Day Air and the shipping time will not be guaranteed.
International Shipping Service

We also provide international shipping service. Please note that some products cannot be shipped internationally, and there are some countries that are excluded from this service.

Shipping Destinations
United States
Albania
American Samoa
Andorra
Anguilla
Antigua
Argentina
Aruba
Australia
Austria
Azores (Portugal)
Bahamas
Bahrain
Bangladesh
Barbados
Barbuda
Belgium
Belize
Bermuda
Bhutan
Bolivia
Bonaire
Bosnia-Herzegovina
Brazil
British Virgin Islands
Brunei
Bulgaria
Cambodia
Canada
Cayman Islands
Channel Islands UK
Chile
China
Colombia
Cook Islands
Costa Rica
Croatia
Curacao
Cyprus
Czech Republic
Denmark
Dominica
Dominican Republic
East Timor
Ecuador
El Salvador
England UK
Estonia
Falkland Islands
Faroe Islands
Fiji
Finland
France
French Guiana
French Polynesia
Georgia
Germany
Gibraltar
Greece
Greenland
Grenada
Guadeloupe
Guam
Guatemala
Guyana
Honduras
Hong Kong
Hungary
Iceland
India
Indonesia
Ireland, Northern UK
Ireland, Republic of
Israel
Italy
Jamaica
Japan
Jordan
Korea, South
Kuwait
Laos
Latvia
Liechtenstein
Lithuania
Luxembourg
Macau
Macedonia
Madeira (Portugal)
Malaysia
Maldives, Republic of
Malta
Marshall Islands
Martinique
Mexico
Micronesia
Moldova
Monaco
Monaco
Montenegro
Montserrat
Nepal
Netherlands
Netherlands Antilles
New Caledonia
New Zealand
Nicaragua
Norway
Oman
Palau
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Poland
Portugal
Puerto Rico
Qatar
Reunion Island
Romania
Saba
Saipan
Samoa
San Marino
Saudi Arabia
Scotland UK
Serbia
Seychelles
Singapore
Slovak Republic
Slovenia
Solomon Islands
South Africa
Spain
Sri Lanka
St. Barthelemy
St. Croix, USVI
St. Eustatius
St. John, USVI
St. Kitts and Nevis
St. Lucia
St. Maarten/St. Martin
St. Pierre & Miquelon
St. Thomas, USVI
St. Vincent
Suriname
Sweden
Switzerland
Taiwan
Thailand
Tonga
Trinidad and Tobago
Turkey
Turks and Caicos Islands
United Arab Emirates
Uruguay
USVI
Vanuatu
Vatican City
Venezuela
Vietnam
Wales UK
Wallis and Futuna
Holiday Schedule

National holidays MichaelKNYC.com will be closed and not process any orders:

  • New Year's Day
  • Martin Luther King's Birthday
  • Presidents' Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Day After Thanksgiving Day
  • Christmas Day