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www.michaelknyc.com

TERMSANDCONDITION

TERMS OF USE AND GENERAL CONDITIONS

Account information

Certain features on the Site require you to first register an account. Customer is responsible for maintaining the confidentiality of their account and password to restrict unauthorized access. Customer may be held liable for any purchases made under their account. Customer agrees to immediately notify MichaelKNYC.com of any unauthorized use of their account or security breach. Customer agrees that MichaelKNYC.com may, in its sole discretion and without prior notice to Customer, terminate an account or deny access to the Site for any reason including, but not limited to, (1) failure to pay for purchases, (2) late payments, (3) suspected or actual unauthorized use of the Site, and (4) violation of any of these Terms and Conditions. Customer agrees that MichaelKNYC.com will not be liable for termination of Customer's access to the Site.

Ordering/Purchasing on MichaelKNYC.com
  1. In order to place an order on MichaelKNYC.com, Customers must be at least sixteen (16) years of age and must be a consumer not a reseller.
  2. Customers will need an email address to complete an online order.
  3. Customers will receive an automated email confirmation of the order that has been completed. All confirmations will be sent to the email address that was submitted with the order. Confirmations will contain the order number and all details of Customer's purchase. Customers should save the order confirmation for future reference.
  4. All orders will be processed and shipped within 1-2 business days (excluding weekends and public holidays).
  5. All orders will be shipped with the most economical shipping service unless Customer selects specific carrier. Customers will receive a shipping notification via email when order has been shipped. MichaelKNYC.com partners with USPS, UPS and FedEx.
  6. All Orders that are paid via credit card will be shipped with "signature required" service (delivery requires valid ID of consignee).
  7. Orders that are paid via PayPal, valued over $750 will be shipped with Signature Required Services. Delivery requires valid adult ID of consignee. Any shipment that is received where the package reflects physical damage or open, the Customer must remove the contents inside the package and confirm that there is no physical damage to the product. If, for any reason, the Customer finds the product to be damaged, the package should be refused for delivery and not accepted from the carrier to allow MichaelKNYC.com to file a claim on Customer's behalf.
  8. All lost or damaged claims require up to 60 days for a credit to be processed by the shipping carrier.
Payment and order verification
  1. MichaelKNYC.com accepts all major credit cards including VISA, MasterCard, American Express, Discover and PayPal. Paying through PayPal is simple and easy. Simply select PayPal as the payment option on the checkout page. For Customers who do not have a PayPal account, please go to www.paypal.com and either register or sign up as a guest.
  2. Billing address and shipping address must be the same to process an order.
  3. Orders that cannot be verified may delay the processing as additional information may be required. Orders with different billing and shipping addresses may delay the order from being processed.
  4. All orders may be subject to further verification which can exceed the regular processing time and is subject to the sole discretion of MichaelKNYC.com.
  5. MichaelKNYC.com does not direct the website to children under the age of sixteen (16), nor collect any personal information from anyone sixteen (16) or under. When placing an order on the MichaelKNYC.com, you are affirming that you are an adult.
Order cancellation
  1. Customer may request to change or cancel an order only if the package has not been shipped or a shipping label has not been created. All order changes or cancelation must be requested by contacting customer service at 646-412-5767. Any order changes or cancellations via email are not recommended, as orders may be shipped before the email has been read.
  2. If orders were shipped before change/cancellation request could be completed, Customers may refuse delivery and MichaelKNYC.com will refund Customer for the purchase, less all shipping and processing fees.
  3. Free shipping orders that have been refused by a Customer for any reason will be credited to the Customer at current retail price on MichaelKNYC.com, less the cost of shipping and re-stocking fees. All credits for any refused shipment will only be processed after MichaelKNYC.com receives the return package from shipping carrier.
  4. Any order that is out of stock will be processed within 24-48 hours and an email notification will be sent to the Customer.
  5. Cancellation orders that need to be reinstated are subject to current availability and pricing.
  6. MichaelKNYC.com has the right to refuse/cancel any order for any reason, including the following:
    • Customer is under the age of sixteen (16).
    • Customer is a reseller.
    • Customer billing information is not correct or has not been verified.
    • Customer delivery address could not be confirmed.
    • Product description or price quote was incorrect.
Hours of operation

MichaelKNYC.com customer service is open 5 days a week, Mon- Fri, 10 am - 6 pm EST.

International orders
  1. International orders undergo much more careful and strict processing, as well as payment verification. Customers should expect a longer waiting period for your product to arrive. Shipping costs may differ for packages shipped internationally.
  2. MichaelKNYC.com is not responsible for customs, duties or tariffs placed on international shipments. Please contact your local customs agency for more information of all charges before you place your order.
Return and refund policy
  1. Returns are accepted within 30 days from the delivered date, including sale items.
  2. To begin the return process, please review the enclosed packing slip as all return instructions are printed on the bottom.
  3. Customers may process the return request by visiting return.MichaelKNYC.com.
  4. All returns are subject to a 10% re-stocking fee. Our 10% restocking Fee covers the direct product costs ,(i.e.; shipping, packaging materials, labor, etc) cost of dealing with the return, inventory rebalancing, replacing the packaging in order to sell it again and to cover the discount that now needs to be issued in order to resell the item. Customers that return on return.MichaelKNYC.com will receive the dollar value of the re-stocking fee as a coupon code toward the Customer's next purchase. The coupon code and expiration date of code will be sent to the Customer via email after the return has been received and processed by return.MichaelKNYC.com.
  5. Customers processing a return must follow the instructions on return.MichaelKNYC.com and fill out all of the information requested. Customers can contact customer service at 646-412-5767 with any questions or concerns. When all of the information is completed on return.MichaelKNYC.com Customer will receive an email with all Return Authorization information and instructions. Customers are required to print out the Return Authorization information and place a copy with the product that is being returned. Please write the Return Authorization information on the outside of the shipping package as this will expedite the return process.
  6. The original Packing Slip or Order confirmation must be enclosed with all returns. Please contact sultryny@gmail.com if duplicate packing slip or order confirmation is needed.
  7. All return products must be in the original packaging and product must be in original condition with hangtags. Credit will not be given for any item that has been received in the following condition: product not in original packaging, product not in original condition, product that has been worn or altered, product with hangtags removed, product that is not re-salable, and any product used in any type of way.
  8. All shoes must be returned with the original shoe box. The original shoe box may not be used as the outside packaging for shipping purposes. Please make sure the original shoe box is packaged within a corrugated box and all shipping labels are on the corrugated box, not on the original shoe box. MichaelKNYC.com must receive the return product in re-salable condition. Credit will not be issued for any item that is not re-salable.
  9. All under garments or personal items (such as bodysuits, bras, underwear, swimwear, beauty products, etc.) may not be returned.
  10. Customers are responsible for all return shipping costs.
  11. Customer's returns will be processed within 7-10 days of receipt (excluding weekends and public holidays). Once returns have been processed, MichaelKNYC.com will email Customer refund information.
  12. If any item was not received, is defective, or does not match the description on MichaelKNYC.com, please email sultryny@gmail.com.
  13. Any order that was not received by Customer, an affidavit form will be required to be filled out to process any claims with the insurance provider. When all documentation is filled out accordingly, a refund can be processed.
  14. We are not responsible for any items that are returned to MichaelKNYC.com by mistake.
  15. Please allow 1-2 weeks from the return shipped date for your credit card account to be credited and reflected on the next billing cycle statement.
  16. International Customers are responsible for all return shipping costs, duties, taxes and any other applicable charges.
  17. For international returns, please allow 4-6 weeks from the return shipped date for your credit card account to be credited and reflect the next billing cycle statement.
  18. All shipping, handling, and other charges are non-refundable.
  19. Your refund will include the MichaelKNYC.com current price of the item and applicable sales tax.
  20. 90% of the purchase amount will be refunded to the original form of payment (excluding shipping fees, handling costs and other charges).
  21. If the original purchase contains more than 15% store credit, the entire refund will be processed to its original form of payment (ex., amount paid thru your card or PayPal will be refunded to your card or PayPal, and amount that you paid via store credit will be refunded to your store credit).
  22. We do not offer any exchange service at this time.
  23. If you would like a different size or color of an item, please place a new order.
Shipping policy
Carrier Shipping Information
  • FedEx Ground U.S. Saver - Delivery within 1-7 business days of ship date.
    • Shipments can originate from and be delivered to all 50 states. Delivery Time: between 1-5 business days within the contiguous U.S. and between 3-7 business days to and from Alaska and Hawaii. No Saturday pickup or delivery for FedEx Ground; shipping and delivery days are Monday through Friday (8 a.m. to close of business day). FedEx Ground delivery is not available to P.O. boxes.
  • FedEx 2Day - Delivery within 2 business days of ship date.
    • FedEx 2Day delivers in 2 business days by 4:30 p.m. to most areas and by 7 p.m. to residences. Service days are Monday through Friday, with Saturday pickup available in many areas for an additional charge. FedEx 2Day service is available to and from all 50 states. Delivery Time to some rural areas of Alaska and postal codes in Hawaii may take up to 3 business days.
  • FedEx Standard Overnight - Delivery within 1 business day of ship date.
    • FedEx Standard Overnight provides next-business-day delivery by 3 p.m. to most addresses, and by 4:30 p.m. to rural areas. Service days are Monday through Friday, with Saturday pickup available in many areas for an additional charge. FedEx Standard Overnight is available to and from all 50 states, but not all areas of Alaska and Hawaii. Delivery to and from many areas of Alaska and Hawaii may take up to 1-2 business days.
  • UPS Ground - 5-7 business days of ship date.
    • Delivery based on distance to destination.
    • Destinations and Origins: 48 contiguous states.
  • UPS 3Day - 3 business days of ship date.
    • Delivery by the end of the third business day.
    • Destinations and Origins: 48 contiguous states.
  • UPS 2Day - 2 business days of ship date.
    • Delivery by the end of the second business day. Some locations in Alaska and Hawaii require additional transit time.
    • Destinations and Origins: All 50 states and Puerto Rico, with some limitation in Alaska and Hawaii.
  • For Hawaii and Alaska customers, FedEx can only ship via 2Day Air and the shipping time will not be guaranteed.
International Shipping Service

We also provide international shipping service. Please note that some products cannot be shipped internationally, and there are some countries that are excluded from this service.

Shipping Destinations
United States
Albania
American Samoa
Andorra
Anguilla
Antigua
Argentina
Aruba
Australia
Austria
Azores (Portugal)
Bahamas
Bahrain
Bangladesh
Barbados
Barbuda
Belgium
Belize
Bermuda
Bhutan
Bolivia
Bonaire
Bosnia-Herzegovina
Brazil
British Virgin Islands
Brunei
Bulgaria
Cambodia
Canada
Cayman Islands
Channel Islands UK
Chile
China
Colombia
Cook Islands
Costa Rica
Croatia
Curacao
Cyprus
Czech Republic
Denmark
Dominica
Dominican Republic
East Timor
Ecuador
El Salvador
England UK
Estonia
Falkland Islands
Faroe Islands
Fiji
Finland
France
French Guiana
French Polynesia
Georgia
Germany
Gibraltar
Greece
Greenland
Grenada
Guadeloupe
Guam
Guatemala
Guyana
Honduras
Hong Kong
Hungary
Iceland
India
Indonesia
Ireland, Northern UK
Ireland, Republic of
Israel
Italy
Jamaica
Japan
Jordan
Korea, South
Kuwait
Laos
Latvia
Liechtenstein
Lithuania
Luxembourg
Macau
Macedonia
Madeira (Portugal)
Malaysia
Maldives, Republic of
Malta
Marshall Islands
Martinique
Mexico
Micronesia
Moldova
Monaco
Monaco
Montenegro
Montserrat
Nepal
Netherlands
Netherlands Antilles
New Caledonia
New Zealand
Nicaragua
Norway
Oman
Palau
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Poland
Portugal
Puerto Rico
Qatar
Reunion Island
Romania
Saba
Saipan
Samoa
San Marino
Saudi Arabia
Scotland UK
Serbia
Seychelles
Singapore
Slovak Republic
Slovenia
Solomon Islands
South Africa
Spain
Sri Lanka
St. Barthelemy
St. Croix, USVI
St. Eustatius
St. John, USVI
St. Kitts and Nevis
St. Lucia
St. Maarten/St. Martin
St. Pierre & Miquelon
St. Thomas, USVI
St. Vincent
Suriname
Sweden
Switzerland
Taiwan
Thailand
Tonga
Trinidad and Tobago
Turkey
Turks and Caicos Islands
United Arab Emirates
Uruguay
USVI
Vanuatu
Vatican City
Venezuela
Vietnam
Wales UK
Wallis and Futuna
Holiday Schedule

National holidays MichaelKNYC.com will be closed and not process any orders:

  • New Year's Day
  • Martin Luther King's Birthday
  • Presidents' Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Day After Thanksgiving Day
  • Christmas Day
Taxes

Items shipped in the State of New Jersey are subject to the applicable sales tax added to the order total. Taxes in New Jersey are 7%.

Promotions

MichaelKNYC.com promotions are subject to change or may vary. Promotions can be limited to one per customer and/or per order at the discretion of MichaelKNYC.com. MichaelKNYC.com reserves the right to revoke a promotion at any time. Please contact us for more details.

Use of site
  1. MichaelKNYC.com grants you a limited license to view and make use of the Site for personal shopping use only. This license does not allow you to download, cache, copy, or compile information from the Site including, but not limited to, product listings, descriptions, or prices for the benefit of another merchant or business entity. The Site, or any portion thereof, may not be reproduced, duplicated, copied, sold, or exploited for any commercial purpose without the express written consent of MichaelKNYC.com. You may create a hyperlink to the Site so long as the link does not portray MichaelKNYC.com, or its products or services, in a false or derogatory manner.

  2. TYPOGRAPHICAL ERRORS

    In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, MichaelKNYC.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. MichaelKNYC.com shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, MichaelKNYC.com shall immediately issue a credit to your credit card account in the amount of the charge.

  3. LIMITATION OF LIABILITY

    In no event shall MichaelKNYC.com or any of its subsidiaries or affiliates is liable for any indirect, special, incidental or consequential damages including but not limited to loss of use, loss of data, loss of business or profits. Some localities do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

  4. We reserve the right not to sell to resellers.
Website Suggestions

For website suggestions and improvement please email to sultryny@gmail.com.

Privacy policy

MichaelKNYC.com has created this privacy statement in order to establish our firm promise and commitment to privacy. The following discloses our information gathering and dissemination practices for this website. Please review the lists and details below.

  • We DO NOT sell/share/rent any of your personal information with any third party.
  • We use it ONLY for processing and fulfilling your order.
  • We will NOT add your personal information to any mailing lists.

MichaelKNYC.com will:

  • Treat your privacy very seriously and will adhere to this Privacy Policy.
  • Promote this Privacy Policy internally so all employees abide by it.
  • Keep this Privacy Policy accurate and up to date.

Our site uses an order form for customers to request information and purchase products. We collect customer contact information such as their email address and credit card information such as their credit card numbers. Contact information from the order form is used to send and verify orders to our customers. The customer's contact information and email address is used to get in touch with the customer when necessary. Credit card information that is collected is used solely for billing purposes ONLY.

Subscribe or unsubscribe from newsletters

You can easily subscribe or unsubscribe for our money saving newsletter from your account login. Please login to your account and scroll down to "Email Notifications," and click on "Subscribe or unsubscribe from newsletters."

Trademarks and copyright on the Websites

All brand names, product names and titles used on the website are trademarks or trade names of MichaelKNYC.com or third party trademark or trade name holders. You are not allowed to use or reproduce any such trademarks or trade names as this may constitute an infringement of the holders' rights. All website design, texts, documents, movies, music and/or other services, and the selection and arrangement thereof, and all other material on this website are the copyright of MichaelKNYC.com or its suppliers. You are only allowed to electronically copy and print in hard copy portions of the website to the extent this is necessary for the purpose of placing an order with us, or for using the website as a shopping resource. You are not allowed to make any other use of the information and materials on this website, including reproduction for purposes other than those noted above, modification, distribution, or republication. Should you wish to use materials or information from this website, you need to obtain MichaelKNYC.com prior written consent.